Senior Account Manager, Health Systems

Role Overview

• Serve as the primary Account Manager for assigned health system owned HME providers where the hospital counterpart is also on Parachute
• Work closely with the Health System Account Manager to create a symbiotic relationship between both organizations
• Own executive and operational relationships across HME leadership, intake, billing, and operations
• Navigate health system governance, reporting structures, and decision making hierarchies
• Lead QBRs, success planning, and performance reviews
• Act as the escalation point for HME related workflow, performance, and adoption issues
• Own and report on key performance metrics including order volume, fulfillment rate, response time, and sendback trends
• Use Parachute data to identify leakage, inefficiencies, and growth opportunities
• Translate insights into clear, actionable recommendations for HME and health system stakeholders
• Partner cross functionally to drive measurable improvements
• Develop and maintain a strong working understanding of HME ERP systems such as Brightree and similar platforms
• Understand how Parachute integrates with HME ERPs to support order intake, fulfillment, and billing workflows
• Maintain a high level understanding of Parachute’s EHR integrations, most commonly Epic and Cerner
• Confidently speak to how clinical orders flow from the EHR into Parachute and downstream into HME systems
• Partner with Implementation, Product, and Integration teams to support optimization and troubleshooting
• Drive increased order capture into health system owned HME providers
• Expand Parachute adoption across HME workflows and facilities
• Support new owned HME launches, expansions, and migrations from fax or legacy processes
• Align HME growth initiatives with broader enterprise health system objectives
• Maintain a strong understanding of health system clinical workflows and operational models
• Partner closely with Enterprise Health System Account Managers to ensure consistent account strategy
• Ensure HME performance supports enterprise retention, growth, and executive priorities

Requirements

• 5-8+ years of experience in Account Management, Sales, Customer Success, or Strategic Accounts
• Experience working with health systems and or HME providers required
• Familiarity with HME ERP systems such as Brightree or similar platforms
• Strong understanding of health system operations and ability
• Strong analytical skills with the ability to translate data into executive ready insights
• Proven ability to manage complex stakeholder relationships across clinical, operational, and technical teams
• Comfortable operating in a newly created role, bringing clarity, ownership, and momentum in an environment with evolving processes and priorities.

Tech Stack

• ERP

Benefits

• Medical, Dental, and Vision Coverage: Comprehensive plans with options for low-to-no-cost premiums.
• Employer HSA Contribution: Company-funded contributions to your Health Savings Account.
• 401(k) Retirement Plan
• Equity Incentive Plan
• Annual Company-Wide Bonus: Opportunity for up to 15% bonus based on company performance.
• Remote-First Culture: We are remote-first with a dedicated NYC office and reimbursement options for co-working spaces.
• Flexible Vacation Policy
• Summer Fridays: 5 additional Fridays off during the summer (separate from PTO).
• Home Office and Wellness Stipend
• Monthly Internet Stipend
• Annual Learning and Development Stipend