Increase customer revenue through effective and informed cross and upselling of products and services in an assigned region.
This is accomplished by making outbound calls and emails to discuss drug testing needs, business needs, obtain re-orders for point of care devices, discussion of new services/products and customer care.
Relationship development with key customers through quarterly business reviews, and proactive and insightful outreach.
Develop Territory Action Plan for the assigned region which includes sales targets, focus areas, customer needs, and anticipated trends to meet revenue goals.
Analyze accounts and identify the sales potential of existing customers, understand sales cycles, budgets, and funding.
Monitor account performance and proactively address gaps in product adoption or usage, introduce new products promptly and effectively.
Create, maintain, and provide accurate and timely sales forecast and pipeline information through capture in Salesforce.com.
Develop relationships with customer personnel and make new contacts with other government and customer organizations to identify key purchasing decision makers to facilitate future sales.
Work with other individuals and departments within the Government Services organization in a team-oriented fashion, supporting a unified approach to delivering customer solutions.
Coordinate customer requests for contracts and renewals with the Contracts Team.

Bachelor’s degree or equivalent combination of education and work experience.
Toxicology industry knowledge preferred.
Highly motivated and enthusiastic with strong written, verbal, and interpersonal communication skills.
Must be a self-starter, confident and skilled in forms of prospecting in large account environments, government account experience preferred.
Ability to work well independently and as a team player to achieve aggressive sales revenue objectives.
A competitive, results-oriented attitude with a strong work ethic and high level of integrity.

Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
An excellent retirement savings plan with a high employer contribution.
Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit
an affordable and convenient path to getting a bachelor’s degree.

Key Account Manager – Northeast Territory

Key skills