Field Services – Service Manager

Role Overview

• Oversee the planning, coordination, and execution of field service activities
• Manage day-to-day field operations, optimise service processes, and manage the partner network
• Act as the primary link between customers, internal teams, and field staff
• Ensure service commitments are met and all operations comply with company standards
• Drive continuous improvement across service workflows and provide operational reporting

Requirements

• Demonstrated knowledge of field service operations, service delivery models, and workflow optimisation
• Proficiency in service management platforms (e.g. ServiceNow)
• Knowledge of SLA, KPI, and performance management frameworks
• Understanding of asset management, logistics, and inventory control
• Ability to drive continuous service improvement and process optimisation

Tech Stack

• ServiceNow