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Field Services – Service Manager at Roc Technologies | JobVerse
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Field Services – Service Manager
Roc Technologies
Remote
Website
LinkedIn
Field Services – Service Manager
United States
Full Time
2 weeks ago
No Visa Sponsorship
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Key skills
ServiceNow
About this role
Role Overview
Oversee the planning, coordination, and execution of field service activities
Manage day-to-day field operations, optimise service processes, and manage the partner network
Act as the primary link between customers, internal teams, and field staff
Ensure service commitments are met and all operations comply with company standards
Drive continuous improvement across service workflows and provide operational reporting
Requirements
Demonstrated knowledge of field service operations, service delivery models, and workflow optimisation
Proficiency in service management platforms (e.g. ServiceNow)
Knowledge of SLA, KPI, and performance management frameworks
Understanding of asset management, logistics, and inventory control
Ability to drive continuous service improvement and process optimisation
Tech Stack
ServiceNow
Apply Now
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