About this role

Lead the onboarding, development, and ongoing coaching of Lemon Law and Personal Injury Intake teams.
Design and deliver new hire training programs covering case type fundamentals.
Conduct ongoing training sessions, team huddles, and skill-building workshops.
Monitor live calls and review recorded calls to identify coaching opportunities.
Partner closely with the Quality Assurance department.

Strong English communication skills (C1 level), both verbal and written.
Fully bilingual, fluent in both English and Spanish.
At least 5 years of experience in sales training, call center coaching, or team development within a high-volume call center, legal intake, or customer acquisition environment.
Proven track record of improving agent performance, conversion rates, or customer experience metrics through structured coaching and training programs.
Exceptional facilitation and presentation skills.

6 paid time-off (PTO) days per year
100% remote work environment
Performance based incentives tied to team outcomes
Opportunity to work closely with leadership and legal professionals in a growing, modern law firm

Intake Training Manager – LATAM

Key skills