Lead customer implementations of our products (Patient Throughput, Clinical Staffing, or both) from kickoff and discovery through data acquisition, solution design, product configuration, validation, and rollout
Partner with the Client Services team members to ensure that the product and workflows are designed and configured accurately and optimally
Conduct discovery and design sessions with clinical and operational stakeholders
Communicate technical requirements and ensure that customer IT and operational teams clearly understand the data and setup needs and coordinate required security and other audits
Design and execute unit and user acceptance test scenarios to validate system functionality, data accuracy, and workflow configurations prior to go-live
Navigate complex database structures to troubleshoot data issues and support technical requirements gathering
Collaborate with Project Manager on status reporting and proactive communication
Continually evaluate and improve implementation processes, outcomes, documentation, and collateral
Travel for up to 25-50% of the time

Bachelor's degree or equivalent years of related experience
At least 2 years of professional experience in a client
or customer-facing role such as management consulting, customer success, or implementation management
At least 3 years of experience in a role that is quantitative and data intensive
Experience with healthcare IT systems including EHR data structures, HL7 messaging standards, and healthcare interoperability frameworks
A maniacal obsession with customer happiness, success, and retention; you’re the type of person who will move mountains to solve problems and make people successful
Experience working with cross-functional teams (product, engineering, clinical)
Excellent communication, facilitation, and stakeholder management skills
Strong familiarity with project management tools and best practices

Competitive compensation package that includes base salary, target bonus, and stock options
401(k) Match
Comprehensive healthcare benefits
Generous Paid Time Off and Parental Leave
Monthly reimbursement for Skill Building
Monthly reimbursement for Wellness, Transportation, and/or Home Office
Education Reimbursement for select courses/programs

Product Implementation Manager, iQueue for Inpatient Flow

Key skills