Supports an assigned book of business to achieve objectives, including relationship, growth, retention, and customer goals.
Cultivates productive, trusted relationships with day to day client contacts, and leaders across external and internal teams.
Utilizes data-driven resources to run efficient/effective meetings and work sessions with the client and all relevant Subject Matter Expert (SME)s.
Possess working knowledge of Evolent products and services and can articulate value proposition for all at a high level.
Develops best-in-class presentation strategies and content for senior stakeholder engagements.
Implements relationship best practices and drive value communication across partner organizations.
Collaborates with internal team to develop materials and strategy for regular partnership reviews, including relationship mapping, issue identification, and action planning.
Proactively manages risks and identify opportunities within current client relationships.
Collaborate cross functionally to monitor issue resolution and ensure timely follow-up.
Maintain big picture view of client health, owning internal process around issue resolution via internal ticketing system and email traffic.
Advocate for the client(s) within Evolent, serving as an ambassador within Evolent and the go-to expert on client priorities and how to get things done within the health plan organization.
Manage all aspects of client contracts, including SLA performance, benefit analysis, and regulatory compliance.

Bachelor’s degree or equivalent experience.
3+ years in client or account management roles, preferably in healthcare.
Exceptionally high “Emotional Intelligence” and ability to connect with diverse constituents, actively listen, and identify key areas of sensitivity.
Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including at the C-level.
Ability to find creative solutions in an ever-changing and growing environment.
Strong understanding of healthcare market dynamics, payer/provider relationships, and utilization management.
Familiarity with tools like Excel, PowerPoint, Salesforce, etc.

Associate Director, Strategic Accounts

Key skills