Lead and develop a team of Technical Account Managers responsible for supporting strategic payer partners
Ensure TAMs operate as trusted advisors—overseeing technical onboarding, integrations, issue resolution, and ongoing account health
Foster strong, long-term client relationships
Guide the team through complex escalations
Partner closely with Product, Engineering, and Sales to align technical solutions with customer business objectives
Coach and mentor TAMs
Strengthen strategic account planning
Help scale best practices as the organization grows

Proven experience leading or mentoring customer-facing technical or account management teams
Strong background in healthcare technology, including experience working with payers, providers, or healthcare data ecosystems
Demonstrated ability to manage complex, enterprise-level customer relationships
Technical fluency sufficient to guide teams through onboarding, integrations, and issue resolution
Strong cross-functional leadership skills
Experience overseeing strategic account planning, execution, and delivery
Excellent communication and judgment, with comfort engaging internal leaders and external stakeholders
Bachelor’s degree or equivalent professional experience in a relevant field

Senior Manager, Technical Account Management

Key skills