Field Service Technician

Role Overview

• Enable growth, retain business, and eliminate defect losses by preventing and resolving technical challenges from Altium Packaging manufacturing through customers’ production lines and outbound supply chains
• Apply technical expertise to ensure Altium Packaging products are suited to handling, filling, capping, labeling, and distribution rigors
• Provide value-added services: Provide Technical solutions to apply Altium Packaging’s manufactured products with customer base
• Work at customer sites to prevent or resolve problems using Altium Packaging products in fill line equipment
• Find ways to improve fill line operation and/or change Altium Packaging designs or products to ensure flow to customers’ outbound supply chain
• Support customers’ continuous filling line performance improvements
• Lead cost reduction for Altium Packaging and customers
• Offer suggestions & make physical changes within our Altium Packaging plants to improve throughput or efficiencies by fixing, changing, combining lines and equipment
• Work with vendors on job sites to provide oversight and improve our speed to market
• Consult with product designer to ensure manufacturability and functionality of packages
• Lead safety mindset within Altium Packaging and customer
• Call attention to safety deficiencies wherever we find them in house or at a customer location
• Ensure safety in all work
• Create customer loyalty: Listen carefully, respond quickly, promote Altium Packaging within the customer plants, be honest about the issues they encounter and address each one responsibly
• Troubleshoot customer problems unrelated to Altium Packaging products and offer solutions that may increase efficiencies, lower operational costs, and reduce “shrink” to cost and support customers’ growth
• Qualify product in commercial start-ups throughout the supply chain
• Perform and support Plant audits in Altium Packaging and the customers
• Manage the maintenance of Altium Packaging-owned assets, including filler and capper maintenance and service
• Solve capping and filling issues
• Reasonable mandatory overtime may be required due to business needs

Requirements

• Five or more years experience in field service and interaction with customers in a manufacturing environment
• Excellent communication skills are required
• The technician must be able to read and comprehend instructions, short correspondence, forms, and memos and be able to complete forms and reports in English
• The technician must also be able to interpret and explain policy
• Travel 90%

Benefits

• medical, dental and vision plans
• company holidays and vacation days
• tuition reimbursement
• learning and training opportunities
• bonus potential
• 401(k) plan with company contributions
• rewards and recognition programs
• opportunities to make a difference in the community