Inside Sales Representative

Role Overview

• Responsible for developing and maintaining positive customer relationships.
• Ensure customer satisfaction with order taking, product, pricing, deliveries, and overall service.
• Contact current customers and identify new products and up-selling opportunities.
• Respond to and process incoming calls and orders.
• Open new accounts.
• Develop customer base and sales leads by making cold and warm calls.
• Enter orders into the system.
• Maintain knowledge base of current products and learn about new products.
• Identify products that customers require that may not be stocked and source them.
• Provide pricing quotations and follow up on quotes.
• Handle purchasing (direct orders).
• Counter sales (where applicable).
• Shipping & Receiving
• verify orders daily and fill-in if the shipper/receiver is absent (where applicable).
• Handle credits/debits and returns as required.
• Provide basic technical support on products.
• Respond to inquiries and close orders.

Requirements

• High School Diploma required.
• Post Secondary courses in Sales and/or Marketing preferred.
• Knowledge of Microsoft Office required.
• 1-3 years related experience.
• Product knowledge or industry experience preferred.

Benefits

• Enjoy many employee benefits by applying online