Inside Sales Representative

Role Overview

• Responsible for developing and maintaining positive customer relationships and ensuring that customers are satisfied with regard to order taking, product, pricing, deliveries and overall service.
• Contacting current customers and identifying new products and potential up-selling.
• Responding to and processing incoming calls and orders.
• Opening new accounts.
• Developing customer base and sales leads by making cold and warm calls.
• Entering orders into system.
• Maintaining knowledge base on current products and learning about new products.
• Identifying products the customer requires that may not be stocked by the company and sourcing the products.
• Providing pricing quotations, follow-up on quotes and Technical support on products.
• Purchasing for direct orders and doing counter Sales.
• Shipping & Receiving
• daily verify orders and fill-in if the shipper/receiver is absent.
• Responsible for Credits/Debits, Returns and Troubleshooting freight problems, expediting, etc.
• Responding to inquiries and closing orders.
• Other duties as required.

Requirements

• High School Diploma required.
• Post Secondary courses in Sales and/or Marketing preferred.
• Knowledge of Microsoft Office required.
• 3 years related experience.
• Product knowledge or industry experience preferred.

Benefits

• Benefits program allowing you to choose from options that best fit you and your dependents’ needs.
• Benefit options include: Medical, Dental, Vision, Health Spending Account & RRSP matching.
• Employee Assistance Program, Tuition Reimbursement, Employee Discounts and a career path.
• Company paid Life Insurance, and employee paid disability.