Key skills
Sales
About this role
Role Overview
- Handle incoming customer calls, provide accurate information on pricing and products, and perform research when needed.
- Enter customer orders into the system.
- Monitor and follow up with customers on orders in progress.
- Track corporate requests, analyze reports and take appropriate action.
- Take timely action to resolve customer service issues and ensure proper follow-up.
- Proactively recommend related and/or alternative products when appropriate.
- Keep technical product knowledge up to date.
Requirements
- Two (2) years of experience in customer service and sales
- Vocational diploma (DEP) in Electrical and/or sales training (an asset)
- Good knowledge of the electrical market
- Bilingual (French/English) — required to serve English-speaking customers.
Benefits
- We support professional development: training, career opportunities and tuition reimbursement.
- We offer an employee recognition program: corporate events, social club, employee assistance program, and employee discounts.
- We take care of our employees: a flexible benefits program that includes medical, dental, vision, a health spending account, RRSP contribution, life insurance and disability insurance.