Key skills
Sales
About this role
Role Overview
- Receive customer calls and provide accurate pricing and product information, conducting research as needed;
- Enter customer orders into the system;
- Follow up with customers on orders in progress;
- Track corporate requests, analyze reports, and take appropriate action;
- Take necessary steps to resolve customer service issues promptly and follow up to ensure resolution;
- Proactively recommend related and/or alternative products when appropriate;
- Maintain up-to-date technical knowledge of products;
Requirements
- Two (2) years of experience in customer service and sales
- DEP in Electrical Technology and/or sales training (asset)
- Good knowledge of the electrical market
- Bilingualism (French/English) — required to serve English-speaking customers.
Benefits
- We support professional development: training, career opportunities, and tuition reimbursement.
- We have an employee recognition program: corporate events, social club, employee assistance program, and employee discounts.
- We take care of our employees: a flexible benefits program, including medical, dental, vision, health spending account, RRSP contribution, life insurance, and disability insurance.