Delivers timely, accurate, and high-quality client service to licensees, internal departments, and external stakeholders
Supports a range of financial and administrative functions (e.g., fee adjustments, status changes, certificates of standing)
Handles financial transactions on behalf of licensees, such as invoice adjustments and assists with credits to licensees’ accounts
Responds to inquiries related to continuing professional development (CPD) requirements and membership services
Provides guidance to paralegals regarding professional liability insurance

Completion of a 2-year college program in Business, Accounting, or related discipline
Minimum of 2 years of experience providing client service in a high-volume call centre, preferably in the financial services industry
Superior customer service, particularly related to financial services
Knowledge of the Law Society, including organizational structure, services, mandate, by laws, rules and regulations
Knowledge of other legal resources and agencies (e.g., Legal Aid, LawPRO, Law Foundation, etc.)
General accepted accounting principles (GAAP) and internal controls
Technical skills: Microsoft Office Suite / 365 (Word, Excel, PowerPoint, etc.), LSO’s CRM platform, Ozzie (MS Dynamics), Microsoft SharePoint

Representative, Membership Services, Client Service Centre

Key skills