Serves as the primary point of contact for HCP to support navigation of PSP requirements
Acts as a liaison between PSPs and healthcare providers to relay important updates and requirements
Facilitates the flow of information between all parties involved to streamline the patient support journey
Develops strong working relationships with physicians and their office staff to ensure smooth maintenance of patients enrolled in the PSPs
Provides triage support of information on PSPs and facilitates access to PSP services needed
Collects necessary patient information and clinical data
Coordinates private and public reimbursement activity directly with PSPs or with insurers if no PSPs exist
Assists patients with pharmacy services when needed
Monitors patient journey and addresses barriers or delays
Provides proactive assistance to resolve issues and escalates accordingly
Coordinates required medical notes for PSP to complete reimbursement coverage for patient
Completes all relevant reports (expenses, mileage, reports etc.) as per specified timelines

A Bachelor’s degree in health care or a related discipline
Requires a minimum five (5) years of experience in the healthcare, pharmaceutical or related industry
PSP and case management experience preferred
Asset to have Health Care professional registered within their province (e.g. RN, RPN, Pharmacist)
Minimum three (3) years in a clinical setting an asset
Available to travel within an assigned territory; some overnight travel may be required
Valid Driver’s License, current auto insurance policy and access to reliable transportation for regional travel
Strong communication and interpersonal skills for effective patient and healthcare provider interactions
Proven ability to organize time, set priorities, and multi-task to meet various competing work deadlines
Fluency in French and/or English may be required depending on program and geographic location.

Program Relations Manager

Key skills