Be the senior-level escalation point for high-priority incidents across security, network, systems, and cloud domains.
Lead investigations and refine monitoring and detection strategies.
Mentor SNOC Engineer I and II team members: coach, guide, and empower them.
Collaborate with clients and leadership to ensure operational readiness and security compliance.
Represent SNOC in client escalations and leadership discussions.
Serve as SME for cloud infrastructure monitoring, reliability, and optimization.
Lead response efforts for high-impact cloud incidents.
Design and tune cloud observability solutions (dashboards, alerting thresholds, integrations).
Implement advanced automation for monitoring, scaling, and recovery processes.
Advise on cloud security, compliance, and operational readiness.
Represent cloud operations in client and leadership discussions during escalations.

Bachelor’s degree in Cybersecurity, IT, or related field (or equivalent experience).
Preferred certifications: GIAC (GCIH, GCIA, GCFA), CompTIA CySA+ or CASP+, Cisco CCNP or higher, Microsoft Azure Security Engineer Associate, AWS Security Specialty.
4+ years in SOC/NOC operations or infrastructure engineering roles.
Proven ability to resolve complex incidents across security, network, or systems domains.
Strong troubleshooting and analytical skills under pressure.
Familiarity with ITIL or similar service frameworks.
Skilled with automation, monitoring tools, and remote-support techniques.

SNOC Engineer III, Cloud

Key skills