Serve as the first point of contact for HR inquiries, providing timely and accurate guidance across a wide range of HR programs, processes and systems.
Respond and resolve requests received through Workday Help, phone, email, and in-person interactions; perform first‑level transactions, troubleshoot issues, and direct individuals to appropriate resources or guided learning.
Document and manage cases within the Help Desk system, ensuring consistent, complete, and compliant case handling.
Escalate complex or specialized inquiries to the appropriate Center of Excellence, ensuring clear handoff and timely resolution.
Partner closely with HR Centers of Excellence to resolve inquiries and maintain smooth, end‑to‑end service delivery.
Contribute to a collaborative team environment by sharing expertise and supporting team members.
Deliver customer service that is accurate, timely, efficient, and aligned to established service level agreements (SLAs) and quality standards.
Demonstrate empathy, professionalism, and accountability in all communications, ensuring a positive and consistent experience.

Associate degree in Human Resources, Business Administration, or a related field; equivalent experience may be considered.
Minimum of 2-3 years of experience in HR Shared Services, HR Operations, or a similar HR role supporting a broad range of HR processes.
Experience working with HRIS platforms; Workday experience preferred.
Strong customer service background with a focus on timely, accurate and empathetic support.
Bilingual abilities (e.g. Spanish) preferred.

HR Services Specialist

Key skills