Determines type of merchandise desired by becoming familiar with products sold and utilizing vendor catalogs and other reference materials
Utilizes Eclipse program for pricing structure and order entry
Prepares cash or charge sales tickets with required ID and processing information in a timely manner
Follows up with all specific record keeping requirements
Estimates date of delivery based on knowledge of company delivery schedule
Pulls and loads customer materials as necessary
Handles difficulties with customers and coworkers with diplomacy and seeks assistance from management when needed
Resolves customer order problems and complaints promptly
Describes/demonstrates products using samples or catalogs showing features and benefits
Sells and promotes branch and company-wide special promotions as directed
Requirements
Effective interpersonal communication skills
Ability to perform math functions associated with the job such as addition, subtraction, multiplication and division in all units of measure, using whole numbers, common fractions and metric scales
Ability to calculate amounts such as discounts, interest and commissions
Ability to read and interpret documents such as safety rules, technical or general business publications
Basic computer skills including Microsoft Office products
Basic electrical product knowledge
Six months or more of related experience
High school diploma or equivalent
Manual dexterity for handling small parts
Ability to lift up to 30 pounds
Benefits
Healthcare plans
Dental & vision
Paid time off
Paid parental leave
401(k) retirement savings with company match
Professional and personal development programs
Opportunity to become a shareholder
Employer-paid short
and long-term disability
Employer-paid life insurance for spouse and dependents