Associate Account Manager

Role Overview

• Own and manage a portfolio of small and medium business (SMB) customer accounts throughout the renewal and expansion cycle.
• Build strong, consultative relationships with customers by acting as a trusted advisor and proactively engaging outside of renewal periods to reinforce ShareGate’s value.
• Nurture post-onboarding relationships to drive customer satisfaction, retention, and long-term growth.
• Identify renewal risks, expansion, and upsell opportunities through discovery conversations and ongoing customer engagement.
• Act as the primary point of contact for SMB customers on contracts, billing, and high-level guidance, escalating complex situations when needed.
• Develop and maintain a strong understanding of ShareGate’s value, features, and positioning within the Microsoft 365 ecosystem to confidently support customer conversations.
• Leverage CRM and engagement tools to track customer health, manage pipeline, plan touchpoints, and maintain accurate account data.
• Collaborate with technical support and product teams to support demos, address risk, and improve customer outcomes.
• Stay informed on product updates and market trends to deliver relevant, value-driven insights to customers.
• Continuously learn, experiment, and contribute to improving internal processes, playbooks, and customer engagement strategies.

Requirements

• 1–2 years of experience in sales or customer-facing roles, ideally in a performance-driven environment.
• This role is well suited for individuals with sales experience in other industries who want to transition into SaaS, as well as junior sales professionals (such as SDRs or BDRs) looking to move into an account ownership role.
• Bilingual – strong communication skills in both French and English (spoken and written).
• Ability to uncover customer pain points and contribute to tailored, value-driven solutions.
• Comfortable working in a fast-paced, high-growth environment with evolving priorities.
• A genuine interest in supporting IT professionals and learning about Microsoft 365 challenges.
• Familiarity with IT concepts or the Microsoft ecosystem (an asset).
• Experience with HubSpot, Salesforce, or similar CRM tools (an asset).

Benefits

• Express yourself
• Evolve and develop your creativity in an environment that will adapt to your daily life and your needs.
• Healthy and inclusive work environment