Plans, organizes and supports day-to-day central office support activities and ensures the smooth and efficient operation of the office.
Serves as the Commissioner's public-facing representative, responsible for fielding and resolving all kinds of inquiries in person at the front desk and through email correspondence, phone calls, and limited walk ins.
Liaises with the Governor's Office and the federal delegation as well as state legislators.
Acts as a liaison between staff and executive staff.
Provides high level of administrative support to the Commissioner and Deputy Commissioner, including scheduling and mail.
Represents the Department before groups, committees, task forces, commissions, employees or the general public.
Analyzes and makes recommendations regarding operating practices and procedures to include personnel, workflow, and performance standards to ensure smooth and efficient office operation.
Implements new and revised procedures.
Provides support services including monitoring access to the building, maintaining visitor logs, answering general questions from walk-ins, callers, or emailed inquiries with respect to the Department or state government.
Assists Department employees with general information and inquiries.
Participates in special projects, such as event planning.
Performs related work as required.

Skill in handling complaints and helping upset customers calmly and respectfully.
Skill in effective communication, both orally and in writing.
Considerable knowledge of the principles and practices of public administration.
Awareness of the legislative process in Vermont.
Ability to interpret and apply rules and regulations of considerable complexity.
Ability to establish and maintain effective working relationships.
General knowledge of the workings of state government and ability to seek out the proper resources to assist Vermonters in need of assistance that is not necessarily within the Department.

Executive Assistant

Key skills