This is a highly strategic and intentional hire, the second Account Manager at Cresta.
Reporting directly to the Head of Enterprise Account Management, you will play a central role in driving upsells, renewals, and long-term customer value.
Beyond individual quota ownership, you will be instrumental in shaping and co-building the Account Management function from the ground up.
We’re looking for someone with an entrepreneurial mindset, someone who thrives in ambiguity, enjoys designing new processes, and can help create a scalable motion as the team grows rapidly in the coming years.
While this role begins as an individual contributor position, it comes with a clear path to future leadership for those who demonstrate strong performance, strategic thinking, and a passion for building.

Experience in Customer Success or Sales roles where you owned revenue or renewal outcomes; experience in the contact center ecosystem or consulting is a strong plus
Consistent record of hitting or exceeding goals in customer-facing environments
A thoughtful career narrative that demonstrates your viewpoint, your growth, and why Cresta’s Account Manager role aligns with your trajectory

Comprehensive medical, dental, and vision coverage with plans to fit you and your family
Flexible PTO to take the time you need, when you need it
Paid parental leave for all new parents welcoming a new child
Retirement savings plan to help you plan for the future
Remote work setup budget to help you create a productive home office
Monthly wellness and communication stipend to keep you connected and balanced
In-office meal program and commuter benefits provided for onsite employees

Account Manager

Key skills