Ensure the delivery of technology services and solutions aligned with the business needs of the Vice-President, Customer Experience.
Recruit, onboard, coach and engage employees and contractors under your responsibility.
Evaluate employee performance, contribute to setting annual objectives and identify training needs.
Operate in a co-management model with the business partner and other Deputy Directors.
Plan, organize and lead the activities of delivery teams to meet objectives, deadlines and service levels.
Identify optimization opportunities to improve team velocity.
Promote service quality and partner satisfaction.
Facilitate steering committees, manage issues and present key performance indicators.
Participate rigorously in budget management and monitoring.
Increase operational efficiency through the deployment of new practices (AI, DevOps, cloud, innovation).
Act as a leader in managing critical 24/7 solutions and improving their availability.

Holds a bachelor’s degree in Computer Science, Business Administration, Technology, or an equivalent relevant qualification.
Minimum of 8 years’ experience in solution delivery, combining IT and people management.
Proficient in SDLC practices, DevOps, Agile methodologies, MVP, LEAN and ITIL.
Demonstrates curiosity and openness toward artificial intelligence, with a willingness to understand its potential and impacts in the context of IT solution delivery.
Excellent interpersonal, communication and negotiation skills.
Able to simplify complex technical issues and work in co-management with diverse partners.
Strong ability to manage multiple priorities and establish action plans.
Known for organizational skills, rigor and a commitment to continuous improvement.
Competent in financial management for budget monitoring.

Flexible group insurance
Retirement plan
Employee share purchase plan
Vacation and wellness days
Telemedicine
Employee assistance program
Ergonomic furniture
Performance bonuses
Discounts on our products
An environment where learning and development merge with a collective pursuit of excellence.
A healthy, safe, equitable and inclusive workplace.
The ability to work in a hybrid mode with flexibility.

Deputy Director – IT Solutions Delivery, Customer Data, Golden Record

Key skills