Use your strong technical and diplomatic skills to address customer issues and provide customer feedback to Twilio’s Product and Engineering teams.
Work with our customers' developers, architects, and support personnel to resolve complex problems with potentially very costly and far-reaching consequences.
Collaborate with your teammates and the Twilio Product and Engineering teams via Slack as well as filing JIRAs to report reproducible bugs.
Understanding customer trends, analyzing patterns, driving betterments and reporting what you observe to the management team in order to better improve our support process is a key part of the role.

4+ years of relevant experience
Skilled in solving complex technical problems in a timely manner
Skilled in account management and ensuring that we are keeping stakeholders informed
Enthusiasm for interacting and collaborating with other groups within Twilio in your search for the solutions our customers need
Development experience in Javascript or other scripting language

Technical Account Manager

Key skills