Understands organizational objectives and makes decisions that align with Company priorities.
Takes ownership and is committed to delivering results, while remaining actively aware of personal and store metrics; creates personal sales and clienteling strategies in partnership with the management team.
Creates short
and long-term strategies to achieve personal metrics and performance goals.
Takes ownership of personal survey results and creates plans to improve and overcome areas of opportunity.
Represents Coach as a brand ambassador.
Demonstrates Coach’s Selling and Service expectations at all times.
Supports the execution of local sales strategies and tactics to drive business through sales strategies, clienteling, sourcing new customers, and maintaining ongoing productive relationships with customers.
Provides in-depth product knowledge, including features, benefits, current offerings, and overall product value.
Discusses product features and builds the sale by leveraging cross-selling skills and abilities.
Builds lasting and loyal relationships with customers.
Maintains a clean and tidy selling floor at all times.
Completes daily operational tasks including maintaining store (sales floor and backroom), cash wrap and visual merchandising to Coach standards consistently and in a timely manner.

1-3 years of previous sales experience, preferably in a luxury retail service environment.
Possesses current knowledge of fashion trends and competition in the marketplace.
High school diploma or equivalent; college degree preferred.
Knowledge of cash register systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet), utilize walkie talkie, understand and read price and product release sheets.
Ability to execute at a fast pace.
Ability to communicate effectively with customers and team.
Ability to maneuver the sales floor, sales shelves, and stock room; climbing, bending, and kneeling are required.
Ability to frequently lift and carry up to 25 pounds and, at times, lift and carry product/cartons up to 50 pounds to process product shipment/transfers.
Ability to meet Coach Scheduling & Availability Expectations, including ability to work a flexible schedule, including nights, weekends, and holidays high retail traffic and sales days including but not limited to the day after Thanksgiving, Memorial Day, Christmas Eve, Mother’s Day, etc.

Sales Associate III

Key skills