Align with customer KPI’s and utilizes Protolabs business analytics (technology, SFDC, DOMO, best practices, etc.) within various levels of the customer's product life cycle & service lines.
Understands customer's business and uses that knowledge to provide solutions to penetrate the account.
Sell across all service lines and aligns the customer to Protolabs full product life cycle capabilities to create competitive advantage.
Fluent in key value propositions and customer bottleneck/objections and can map a product life cycle supply chain from source to end customer.
Leverage account team members(s) and other internal resources toward achieving customer expectations and growing account value.
Accountable for operational results and connected to operational excellence but spends less than 75% of time on day-to-day account operations.
Perform other related duties as assigned

Bachelor’s degree in business or related field OR equivalent education and/or experience
2+ years of experience with Business to Business (B2B) Sales.
Consistent high performer with proven record of growing sustainable customer business partnerships.
Good grasp of how to develop and drive customer growth through projects, programs, and agreements.
Ability to build and sustain internal relationships across Protolabs' ecosystems.
Ability to build and maintain relationships with customer coaches and champions to provide creative solutions and resolve customer conflicts.
Experience with CRM tools for managing the sales process and forecasting to provide further insight into other department stakeholders.
Familiar with all of Protolabs’ service lines, understand the manufacturing product life cycle, and how to connect customer needs with Protolabs’ capabilities in our full-service offering.
Ability to proactively source leads and identify new business opportunities by maintaining a robust pipeline.
Proficient presentation and communication skills, both verbal and written inside and outside the organization.
Possesses an understanding for engaging in high-level conversations related to manufacturing and engineering.
Self-motivated and results-driven, with a dedicated focus on achieving/exceeding sales goals.
Proficient problem solving and negotiation skills for project requirements, customer documentation conversations, and financial conversations.

Account Manager

Key skills