Marketing Operations Specialist

Role Overview

• Execute multi-channel marketing campaigns in Braze, including email, push notifications, in-app messages, and SMS
• Translate campaign briefs into live configurations, ensuring audience setup, timing, content, and tracking are correct
• Conduct pre-launch QA to catch errors in copy, design, segmentation, or disclosure requirements
• Partner with Analytics and Data teams to validate audience logic and campaign incrementality setups
• Manage campaign delivery timelines and communicate trade-offs when new requests impact existing commitments
• Flag incomplete or incorrect campaign inputs and work with stakeholders to resolve before launch
• Use Jira to track campaign requests, surface blockers, and maintain clear status communication
• Support urgent or time-sensitive communications, including incident-related customer outreach
• Contribute to process improvements that increase throughput, reduce errors, and improve stakeholder clarity

Requirements

• 3–5 years of experience in marketing operations, lifecycle marketing, CRM, or similar execution-focused marketing roles
• Strong hands-on experience with Braze, including campaign setup, audience segmentation, A/B testing, and integrations with data systems
• Demonstrated attention to detail with a track record of launching error-free customer communications
• Ability to work with data tools such as Snowflake or similar platforms to validate audience queries and attributes
• Clear, proactive communicator who flags incomplete information and potential risks before they become issues
• Proven ability to manage competing priorities and deliver on committed timelines
• Experience working in cross-functional environments with Marketing, Analytics, Product, and Engineering teams

Benefits

• Competitive compensation and equity packages
• Leading configured work computers of your choice
• Flexible paid time off
• Fully covered, high-quality healthcare, including fully covered dependent coverage
• Additional health coverage includes access to One Medical and the option to enroll in an FSA
• 20 weeks of paid parental leave for the primary caregiver and 8 weeks for all new parents
• Access to industry-leading technology across all of our business units, stemming from our philosophy that we should invest in resources for our team that foster innovation, optimization, and productivity