Internal Communications Specialist

Role Overview

• Partner with the Director of Communications to plan and execute internal communications that support business initiatives, operational updates, and culture-building efforts
• Develop clear, engaging, and employee-centered content for internal communication channels
• Translate complex or technical information into accessible messaging for broad internal audiences
• Ensure messaging is consistent, timely, and aligned with United’s brand and values
• Manage the front and back-end content of United’s internal communication platform, Uconnect, ensuring content is current, relevant, and easy to navigate
• Review and edit content submitted by departments prior to publishing
• Publish error-free, reader-friendly content in a timely manner
• Manage the lifecycle of intranet content, including updates, archiving, and removal of outdated information
• Write, edit, and proof internal communications including announcements, intranet articles, leadership messages, newsletters, and talking points
• Maintain and manage an internal communications calendar to ensure effective planning and coordination
• Proactively communicate timelines, dependencies, and next steps with stakeholders
• Collaborate with internal partners and subject matter experts to source, refine, and validate content
• Own internal communications projects from concept through execution
• Coordinate with marketing, HR, operations, and leadership teams to support enterprise-wide initiatives
• Support the marketing and communications request process using project management tools, including intake, prioritization, and deadline management
• Support internal events, campaigns, and initiatives that promote engagement, connection, and teamwork
• Assist with department-wide coordination efforts such as volunteer initiatives, internal campaigns, and team-building activities
• Provide communications support for internal meetings, leadership updates, and change initiatives
• Coordinate with external vendors as needed to support internal communications tools, platforms, or initiatives

Requirements

• Bachelor’s degree in Communications, English, Journalism, or a related field
• Minimum of 4 years of experience in internal, corporate, or employee communications
• Strong copywriting, editing, proofreading, and storytelling skills
• Proven ability to manage multiple projects and deadlines in a fast-paced environment
• High attention to detail with a strong commitment to accuracy and quality
• Excellent written and verbal communication skills, with the ability to tailor messaging for diverse employee audiences
• Strong organizational and time-management skills
• Ability to work independently while collaborating effectively with cross-functional partners
• Strong proficiency in Microsoft 365 (Word, Excel, Outlook, Teams, PowerPoint)
• Comfort working within content management systems and internal communication platforms

Benefits

• Health insurance
• 401(k) matching
• Flexible work hours
• Paid time off
• Professional development opportunities