National Account Manager – Professional Sales

Role Overview

• Develops and executes annual business plans and long-term strategies to achieve sales and growth objectives for assigned national accounts
• Manages all aspects of assigned accounts, forecasting, contract compliance, and relationship management
• Identifies opportunities and challenges within the account base and develops strategies to maximize sell-through and profitability
• Maintains a pipeline of new national account opportunities and actively seeks leads for future growth
• Owns the analysis of sales forecasting and cascades sell-out data to Finance
• Manages weekly sales reporting and leads monthly and quarterly business reviews, including total sales and comparable growth, identifying growth opportunities and scalability
• Conducts bi-weekly business reviews with the field team and provides detailed summaries to the Sales Director, Professional Channel
• Utilizes strong analytical skills and tools such as Tableau or Power BI to assess performance and inform decision-making
• Seeks to identify new chain opportunities, bringing in new business through proactive lead generation, business development initiatives, strategic partnerships, and revenue growth
• Communicates effectively with marketing, finance, customer service, education, and operations to achieve business objectives
• Provides regular updates, strategic insights, and customer recaps to the Sales Director, Professional Channel
• Leads the preparation and delivery of customer and internal presentations
• Manages the pipeline and presentation schedule for national account partners
• Meets regularly with national account partners to strengthen relationships, plan initiatives, and drive business growth
• Enhances existing relationships and establishes new connections across account organizations
• Spends time in the field meeting with locations and developing partnerships
• Leads the national account marketing calendar in collaboration with Marketing
• Conducts post-promotional analysis and provides insights and recommendations for future planning
• Ensures alignment of promotions, programs, and launches with account strategies
• Analyzes market trends, competition, products, packaging, and pricing that may impact sales
• Communicates relevant insights to sales leadership and cross-functional partners
• Regularly assesses account health, including inventory, competitive landscape, key decision-makers, pain points, and growth opportunities
• Leads and organizes conferences, trade shows, account events, and key account visits
• Ensures assigned accounts adhere to all contractual guidelines
• Supports vacant field territories by working directly with locations to ensure continuity of service and support
• Leads or participates in special projects as assigned

Requirements

• 5–7 years of progressive sales or account management experience within consumer goods or professional skin/hair industries (manufacturer or distributor)
• Undergraduate degree essential
• Proven experience in national account management and retail environments, ideally within the professional hair, skin and Medspa industry
• Excellent interpersonal and relationship-building skills
• Strong problem-solving abilities with a proactive, solutions-oriented mindset
• Strategic and conceptual thinker with the ability to synthesize complex data into actionable insights
• Highly organized with the ability to manage multiple priorities under pressure and meet deadlines
• Strong execution and analytical skills with a results-driven approach
• Innovative and adaptable, with the ability to pivot strategies as business needs evolve
• Exceptional communication and presentation skills, capable of delivering clear, data-driven sales narratives
• Advanced proficiency in Microsoft Office (Excel, PowerPoint, Outlook)
• Experience with Tableau or Power BI strongly preferred
• Preference given to candidates that speak English and French
• Must reside in the Greater Toronto Area.

Tech Stack

• Tableau

Benefits

• Up to 20% overnight travel required
• Occasional evening or weekend work required to attend trade shows/events (with notice)