Sales Support Representative

Role Overview

• Support Sales and CSM teams through timely follow-ups on customer inquiries, outstanding tasks, and order-related updates.
• Match customer needs to the correct products by assisting with catalog organization, SKU mapping, product identification, and supply list preparation.
• Assist with product procurement, including verifying availability, coordinating with vendors, and ensuring accurate product information is shared with internal teams.
• Process and track purchase orders (POs) and invoices, ensuring accuracy and proper documentation across internal systems.
• Use internal databases and tools to manage product data, customer information, order details, and workflow updates.
• Make and receive customer service calls, document issues clearly, and provide timely follow-ups to ensure customer satisfaction.
• Address product-related questions from customers, Sales, and CSM teams with clarity, accuracy, and a service-oriented mindset.
• Resolve order-related issues including delays, discrepancies, and follow-up requests, escalating to the appropriate team when necessary.
• Support AEs and SDRs with administrative tasks such as data entry, updating CRM records, preparing supply lists, and gathering product documentation.
• Partner with Operations to maintain accurate product and catalog data, resolve discrepancies, and improve internal workflows.
• Contribute to process improvements that streamline customer interactions, enhance team efficiency, and drive a better customer experience.

Requirements

• 2+ years of experienceExperience working closely with Customer Success and Sales teams.
• Strong background in catalog organization, SKU mapping, and product identification.
• Experience with product-based inquiries from customers or internal teams.
• Ability to collaborate effectively with Operations to ensure data accuracy.
• Customer service experience, including making and receiving calls.
• Ability to follow up on orders, product issues, and customer requests with professionalism.
• Experience supporting AEs and SDRs with administrative or account-related tasks.
• Excellent communication, organization, and attention to detail.

Benefits

• Equity
• Everyone at Nitra is an owner. When the company wins, you win.
• Competitive Salary
• You’re the best of the best, and your salary will reflect your experience and reward your contributions to Nitra.
• Health Care
• Your health comes first. We offer comprehensive health, vision, and dental insurance options.
• Retirement Benefits
• Your financial stability matters to us so we provide a generous employer 401K match.
• Nitra maintains a hybrid work policy, with team members working from the office four days per week and Wednesdays designated as a work-from-home day.