Key skills
CLeadershipProject ManagementCommunicationAccount ManagementSales
About this role
Role Overview
- Provides technical leadership to the CSO Support Professional.
- Provides technical product support and assists in designing product support strategies for the Service organization.
- Provides phone and on-site technical support including instrument repair for complex issues.
- Leads projects involving support and service processes utilized by front line employees.
- Establishes product support and service criteria and assesses performance against the criteria.
- Align with the District Sales and Service Managers related to customer retention and critical account management.
- Actively supports the personal and professional development of the Support Professional Team.
Requirements
- Bachelor’s degree in medical technology; Bio-Medical engineering or other science or engineering field.
- Minimum of 5 years of relevant experience with instrumentation utilized in a laboratory environment and 2 recent years of experience providing technical product application and/or hardware support.
- Must live in the territory.
- Experience with Alinity s is preferred, Alinity c and GLP experience is a plus.
- Knowledge of regulations and standards affecting IVDs and Biologics.
- Knowledge and experience in managing operations impacted by Quality Systems, cGMP requirements, and a high level of FDA and third-party scrutiny.
- Strong analytical, communication, and project management skills are essential.
Benefits
- Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
- An excellent retirement savings plan with a high employer contribution.
- Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit
- an affordable and convenient path to getting a bachelor’s degree.
- A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune.
- A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists.