Technical Support Specialist

Role Overview

• Handle higher level technical support to customers across multiple channels seamlessly
• Troubleshoot customer concerns and determine appropriate resolutions
• Assist customers with Do It with Me set up, troubleshooting to ensure system is functioning properly
• Create new accounts in Alarm.com following established guidelines
• Maintain accurate documentation of all customer interactions in Microsoft D365

Requirements

• High School diploma or equivalent
• 2
• 3 years of relevant technical support experience
• Strong verbal and written communication skills
• Advanced technical ability to understand and explain necessary steps to customers
• Must complete ADC Technician Certification training within 90 days

Benefits

• Medical, dental, and vision coverage
• Company paid life and AD&D insurance
• Company paid short
• and long-term disability
• FSA/HSA Plans
• Voluntary benefit products
• 401k retirement savings plan after just 60 days
• Paid time off for vacation, sick and floating holidays
• Tuition reimbursement