Design, implement, test, and document functionality based on customer business requirements and workflows
Plan, lead, organize and control projects from beginning to end
Serve as a primary point of contact for both internal and external customers during all phases of the implementation project to achieve defined success, including the recognition and handling of escalated customer issues.
Set appropriate customer expectations
Ensure timely and effective customer service expectations are always met and/or exceeded times
Manage multiple/simultaneous implementation projects
Resolve advanced customer escalations
Track all correspondence and completed tasks to provide accurate record of account/project history
Professionally establish strong working relationships with other people and teams
Recognize and provide input into process improvement
May participate in special projects or other duties as assigned
Responsible for working towards and assisting in the achievement of individual, team, department, and company goals
Travel typically less than 10%. Office environment. No special physical demands required.

Implementation Project Manager

Key skills