Develop strategic partnerships and build trusted relationships with customers
Fully integrate with customers, maintaining essential relationships across all levels through regular and consistent communication
Provide technical thought leadership and articulate industry trends and insights
Orchestrate technical engagement and resources to ensure customer needs are met
Overcome technical and competitive objections, accelerating the technical evaluation component of the sales cycle
Conduct product demonstrations and technical presentations remotely or at customer locations
Keep thorough records of all customer interactions
Serve as an external spokesperson and evangelist for the company’s vision

Bachelor’s degree or equivalent experience required
7+ years of technical customer service experience in high-tech, indirect sales, and/or procurement environments
Ability to travel
Understanding of CSG’s competitive domain and technologies
Broad understanding of DaaS / VDI, Applications, Enterprise Browser, Enterprise Mobility Management, Networking, Enterprise Security, Data Management, Data Analytics
Strong understanding of business processes and their implementation into enterprise applications
Analytical and negotiation skills, particularly at the C-level
Ability to evaluate and develop the existing teams and reshape them as necessary while mentoring and inspiring the team
Ability to work independently with limited oversight
Excellent oral and written communications skills, as well as excellent presentation skills.

Lead Account Technology Strategist

Key skills