Part Time Sales Associate

Role Overview

• Meet and greet customers at entrance, listen to needs/interests and direct them appropriately
• Build trust and authentic relationships with customers.
• Educate visitors on features, functionality, and technical aspects of products.
• Listen, acknowledge, and provide product solutions attributed to customer personal needs.
• Be an expert in payment solutions and product onboarding including device switching.
• Participate in an environment of collaboration and support through personal accountability and effective communication with supervisors and peers.
• Responsible for maintaining visual and inventory integrity of store displays.
• Evangelize the brands products and services.
• Lead engaging Community education programming and workshops.
• Expected to drive a memorable and interactive consumer experience by promoting the newest brands mobile devices, phones, tablets, wearables and other electronics or products
• Lead the way in delivering a transformational experiences by helping consumers discover how the brands products can enrich their lives, recommending product and service solutions to fit their personal, work, and school needs
• Contribute to culture, bringing the space to life with vibrancy by having a charisma, passion, and hobby or skill that helps consumers experience the The brands center of excellence
• Guide consumers of varying experience levels to try out the brands devices and technology products in ways that engage and entertain them personally
• Handle multiple consumers and tasks while maintaining composure and courteous customer service
• Assist (but don’t push) consumers to sign up for and fully utilize the brands products, with each interaction providing a personal moment of delight
• Work closely with all the brands and agency management, as well as peers within the space, to build and maintain strong relationships, while providing the absolute best consumer experience
• Passionately engage consumers by showcasing key features and benefits, selling products, assisting with devices, products, and troubleshooting issues
• Serve as the brands advocate, building brand awareness and presence through consumer interactions at events ranging in scale
• Stay up to date on the brand and competitive technology, integrating it whenever possible to earn our customers’ trust
• Maintain working knowledge of policies and procedures to ensure presentation standards are upheld and company assets protected
• Proven ability to work independently and in a team environment

Requirements

• High School diploma or equivalent plus 2+ years of retail experience
• Display effective communication and presentation skills, for one-on-one or group interactions, with an ability to capture attention of an audience
• Ability to demonstrate effective decision-making skills, the ability to reason and take action in resolving problems while exhibiting professional sound judgment
• Friendly and helpful, engaging in casual conversation with the consumer
• Ability to understand and define the consumer specific needs and interests
• Ability to promote excitement around the brands ownership, building consumer loyalty
• Maintain knowledge of all the brands products in order to be a subject matter expert onsite – complete required training on current and upcoming products
• Ensure all designated KPIs are met or exceeded, including product training requirements
• Exhibit professional behaviors in daily interactions with consumers, peers, and management
• Energetic and enthusiastic attitude and friendly, positive interpersonal communication skills
• Ability to setup consumers' device based on their individual usage needs and interests
• Ability to troubleshoot and resolve issues with consumer device software, features and functionality, with appropriate needs-assessment, listening skills and patience.
• Ability to work 20 hours per week or more. Flexible to work any day of the week on a two-week rotating schedule. Occasionally work additional hours beyond normal schedule during peak workload demands.

Tech Stack

• Switching