About this role

Lead and manage a team of Enterprise Customer Success Managers
Develop and maintain strong relationships with key stakeholders at enterprise-level customers
Collaborate with cross-functional teams to develop and execute customer success strategies
Advocate for customer needs internally to drive overall product improvements
Monitor and refine key performance metrics for the enterprise customer success team
Utilize data and analytics to drive decision-making and identify trends

Bachelor's degree in Business/Marketing/similar are preferred
10+ years of experience in customer success, account management, or a related role within the SaaS industry
Strong preference for GRC and/or Security backgrounds
5+ years of experience in a leadership or management capacity

Up to 100% employer-paid premiums for medical, dental, and vision coverage for employees and their dependents
Comprehensive wellness benefits and healthcare concierge services
401(k) plan
Company-paid life and disability insurance
Tax-advantaged spending accounts
Range of discounted voluntary offerings
Paid Parental Leave policy after six months of employment
Access to Kindbody fertility and family-building benefits
A paid time off policy, flexible vacation, and paid holidays
Generous annual stipends for professional and personal development

Senior Manager, Enterprise Customer Success

Key skills