Operations Manager, Legal

Role Overview

• Manage the day-to-day operations of the legal function, including planning, prioritization, and tracking of team workstreams and initiatives.
• Act as the point of contact between Legal and cross-functional partners (e.g., Finance, PeopleOps, Sales, Product, go-to-market), ensuring clear and timely two-way communication and coordination.
• Maintain and improve legal processes, playbooks, templates, and standard operating procedures, with a focus on standardization and automation.
• Partner with the finance team to assist with budgeting, forecasting, and tracking legal spend to support financial planning and operational efficiency.
• Implement, administer, and optimize legal technology tools (e.g., contract management via Ironclad, document and knowledge management), including vendor evaluation (via Omnea), onboarding, and training.
• Design and manage intake, triage, and allocation workflows for legal requests, ensuring they are properly scoped, prioritized, and assigned within the legal team.
• Develop and maintain metrics, dashboards, and regular reporting (e.g., volume, cycle times, and other KPIs) to provide visibility into legal work and support informed decision-making.
• Coordinate legal team cadences (team meetings, offsites, quarterly planning, etc.) and drive follow-up on agreed actions and projects.
• Lead and coordinate cross-functional projects involving the legal function
• such as contract negotiations, policy rollouts, system migrations, and other strategic initiatives
• by driving timelines, aligning stakeholders, and ensuring successful execution.
• Proactively identify and source appropriate tools to support legal operations, partnering with IT, finance, and business stakeholders to assess requirements, run pilots, and implement solutions that improve efficiency, enhance data visibility, and deliver measurable ROI on legal spend and resourcing.
• Support cross-functional projects involving the legal function (e.g., contract negotiations, policy rollouts, system migrations, and other strategic initiatives).
• Maintain and enhance legal knowledge management, ensuring templates, precedents, guidance, and training materials are current, well-organized, and accessible.

Requirements

• 3+ years of experience in an operations, project management, or similar role (e.g., business operations, legal operations, practice management, PMO).
• Experience working in a law firm or in-house legal department (preferred but not strictly required).
• A legal qualification (e.g., LLB/JD or equivalent) is a plus, but not mandatory.
• Demonstrated experience improving processes, implementing or managing business systems/tools, and driving change in a fast-paced environment.
• Strong project management and organizational skills, with the ability to manage multiple stakeholders and priorities and deliver against deadlines.
• Excellent verbal and written communication skills, with the ability to translate between legal and non-legal audiences and drive alignment across teams.
• Comfort working with data, including creating basic dashboards or reports and using insights to influence decisions and improvements.
• High degree of ownership and initiative, with a pragmatic and service-oriented mindset.

Benefits

• An open and inclusive culture and work environment
• Work closely with a team on the cutting edge of AI research
• Weekly lunch stipend, in-office lunches & snacks
• Full health and dental benefits, including a separate budget to take care of your mental health
• 100% Parental Leave top-up for up to 6 months
• Personal enrichment benefits towards arts and culture, fitness and well-being, quality time, and workspace improvement
• Remote-flexible, offices in Toronto, New York, San Francisco, London and Paris, as well as a co-working stipend
• 6 weeks of vacation (30 working days!)