Provide timely computer desktop and technology support, various IT services, knowledge, and solutions to UHD end-users.
Understand technology issues by listening, asking follow-up questions, taking detailed notes, and using resources to research and solve problems.
Always provide excellent customer service.
Operate and test the functionality of all AV and integrated conference rooms.
Perform routine testing and problem diagnosis for projectors, microphones, speakers, amplifiers, and displays.
Perform preventative maintenance to resolve problems or identify resolutions to appropriate vendors or manufacturers.
Perform installation, configuration, repair, maintenance, and upgrades on Windows/Mac hardware (main focus of Windows), related equipment, and various university applications.
Participate in UHD Initiatives.
Attend regularly scheduled meetings.
Perform special projects and tasks.
Perform other duties as assigned.
Assist with IT inventory.

High School Degree / GED
Work experience installing and supporting hardware, software, and networked systems in a multi-protocol environment
Work experience in IT customer server and/or help desk environment
Knowledge of computer and peripheral operations, installation, directory services, remote access tools, and troubleshooting
Relevant education and experience may be substituted as appropriate.

UT Austin offers a competitive benefits package that includes: 100% employer-paid basic medical coverage
Free Capital Metro bus rides
Retirement contributions
Paid vacation, sick time, and holidays
Career growth & professional development

Technical Support Specialist

About this role