Business Operations Lead – Sales Operations

Role Overview

• Lead the operating rhythm for the Sales Ops & Enablement organization, including planning cycles, leadership reviews, performance tracking, and operational governance.
• Maintain organizational priorities and ensure alignment, transparency, and accountability across programs and workstreams.
• Drive goal-setting, OKR development, milestone planning, and KPI measurement for the organization.
• Identify operational gaps and opportunities; design and implement process improvements that enhance effectiveness and scalability.
• Partner with Finance and HR to coordinate annual and ongoing budget cycles, forecasting, headcount planning, and workforce strategy.
• Develop models, analyses, and frameworks to support resource planning, investment trade‑offs, and organizational decision‑making.
• Provide leaders with timely insights that clarify capacity, spending, and resource needs.
• Partner with HR to support employee engagement strategies, organizational health assessments, and team development initiatives.
• Lead planning and execution for organizational activities such as offsites, planning workshops, and leadership sessions.
• Foster a culture of alignment, focus, and operational excellence.
• Develop and maintain scorecards, dashboards, and reporting mechanisms that track organizational performance and progress against key priorities.
• Conduct operational and organizational analyses to highlight risks, opportunities, and focus areas.
• Enable data‑driven decision-making through structured insights and performance reporting.
• Serve as a strategic operational partner to HR, Finance, and adjacent GTM Ops functions.
• Ensure alignment with corporate planning cycles, financial processes, talent programs, and enterprise operating mechanisms.
• Translate organizational strategy into operational plans, workstreams, and scalable processes.
• Support rollout and adoption of new programs, systems, and operating practices across the organization.
• Lead change enablement activities that improve readiness, efficiency, and organizational performance.

Requirements

• 8–12+ years’ experience in business operations, organizational operations, program management, or strategic planning roles.
• Experience partnering with HR and Finance on planning, budgeting, workforce strategy, and operational processes.
• Strong capability in building operational rhythms, planning frameworks, and performance tracking systems.
• Excellent analytical skills and comfort with building structured models, KPIs, and decision-support frameworks.
• Strong stakeholder management skills and executive-level presence.
• Proven ability to bring clarity, structure, and rigor to complex or ambiguous environments.
• Nice to have: Experience within Sales Operations, Sales Enablement, or GTM Operations organizations.
• Nice to have: Experience with OKRs, enterprise planning cycles, or business management frameworks.
• Nice to have: Background in SaaS, Technology, or Strategy/Operations functions.

Benefits

• Employee engagement strategies
• Organizational health assessments
• Team development initiatives
• Offsite planning and execution
• Cultural alignment and focus support