Business Development Manager

Role Overview

• Responsible for leading and scaling the business development team that drives plumber referral partnerships across the assigned territory.
• Oversee Business Development Representatives (BDRs), ensuring the market builds and maintains a high-performing partner network that consistently generates quality restoration referrals.
• Combines strategic leadership, market development, and hands-on coaching to expand Northeast Power Dry footprint within the plumber channel.
• Manage, coach, and develop Business Development Representatives.
• Conduct weekly one-on-ones, pipeline reviews, and ride-alongs to ensure BDRs execute core outreach and activation playbooks.
• Foster a culture of accountability, urgency, and relationship excellence aligned with Northeast Power Dry and HighGround values.
• Partner with recruiting and training teams to hire and onboard new BDRs as the market grows.
• Build and execute market expansion strategies targeting high-value plumber partners throughout the assigned territory.
• Analyze territory performance, partner data, and competitive trends to refine local strategies.
• Collaborate with marketing to develop plumber-focused campaigns, appreciation events, and partner activations.
• Ensure the market maintains a balanced pipeline of prospective, active, and retained partners.
• Oversee CRM performance and data integrity in Luxor CRM for assigned territories.
• Monitor referral flow through DASH, ensuring operational handoffs meet service SLAs and partner expectations.
• Report weekly metrics to senior leadership, including activity, referral volume, conversion, and retention.
• Partner cross-functionally with operations, marketing, and finance to optimize lead-to-job performance.
• Maintain relationships with key regional and high-volume plumber partners.
• Support field reps in executing joint marketing activities, lunch-and-learns, and training sessions.
• Resolve escalated partner issues swiftly, ensuring satisfaction and long-term loyalty.
• Represent Northeast Power Dry at industry events, trade shows, and networking opportunities.

Requirements

• 4–6+ years in business development, field sales, or partnership management.
• 2+ years of people management experience, preferably in multi-location or regional roles.
• Exceptional leadership, coaching, and analytical skills.
• Ability to travel throughout the assigned territory as needed
• Experience developing referral networks and channel strategies.
• CRM proficiency (Luxor CRM experience strongly preferred) and familiarity with DASH.
• Knowledge of restoration processes, insurance workflows, and TPA systems.
• Proven ability to create scalable processes and training programs for field teams and strong background in home services, restoration, plumbing, or construction industries.
• Bachelor’s degree in business, marketing, or a related field.

Benefits

• Comprehensive medical, dental & vision insurance (some plans fully company-paid)
• Wellness perks including counseling, financial planning, and legal assistance programs
• 401(k) with company match up to 4%
• Competitive base pay + performance bonuses / uncapped commission (if sales)
• Weekly pay (for hourly/salary/ field roles)
• Travel reimbursement for work-related trips
• Referral program with bonuses
• Paid Time Off (PTO)
• Paid holidays + 1 floating holiday
• Sick time that carries over year to year
• Paid training and certification support
• Opportunities for advancement and career growth
• Company vehicle, gas card & iPad (for field roles)
• Uniforms provided