Refine and manage the product development processes within GPM
Develop a portfolio view of all business cases that allows for tracking business cases across their individual lifecycles
Ensure proper prioritization of business cases and ensure that prioritization is understood by key internal stakeholders
Track product briefs to ensure on-time delivery and proper distribution within affected teams
Roll out best practices across GPM and ensure alignment on best practices, roles, handoffs and the like
Ensure Product Managers and Product Analysts are aware of and adhering to the product development process
Act as the domain expert for product management software (Aha!), including staff training, reporting and integration with other internal systems
Monitor JIRA and SR backlog to identify applications and/or teams with an unhealthy backlog
Manage the GPM intranet site, including the posting of product road maps and documentation
Ensure proper coordination and participation by GPM staff in cross-LOB RFPs
Manage post-approval and post-conclusion business case reviews
Work with GPM, Project Management and Development stakeholders to groom product development backlog and work-in-progress
Develop and publish product roadmaps
Develop and report on GPM KPIs
Analyze and report on revenue, win/loss and voice of the customer inputs

10+ years in the software or SaaS industry
Bachelor's degree, with an advanced degree strongly desired
Demonstrable understanding of the tools such as PowerBI, Jira, AHA!
Exceptional interpersonal skills with a proven track record of effectively working across a matrixed organization
Proven track record of successfully leading and managing teams
Detail oriented with a background in operational design and management strongly desired
Positive ‘can do’ attitude, self-motivated, self-directed, and eager to make improvements in a controlled manner
Process driven with a focus on details
Ability to see “the big picture” (highly desired)

Free use of our on-site fitness center, gym sports, group exercise classes, and game room
Onsite catering and cafeteria subsidized by OCLC
Health and wellness events
Paid parental leave and adoption assistance
Tuition reimbursement and Public Service Loan Forgiveness eligibility
Company-subsidized pricing on local tickets and memberships

Senior Product Operations Manager

Key skills