Key skills
SaaSCRMStakeholder ManagementCustomer SuccessAccount Management
About this role
Role Overview
- Own renewals, expansions, and net revenue retention metrics for assigned accounts
- Develop and execute account plans focused on long-term adoption and growth
- Identify upsell and cross-sell opportunities aligned to agency mission needs
- Serve as the primary commercial point of contact for assigned customers
- Partner with Customer Success to ensure successful deployments and outcomes
- Maintain accurate renewal and expansion forecasting in CRM tools
Requirements
- 3+ years of account management or customer-facing experience
- Proven success managing renewals and expansion revenue
- Strong relationship-building and stakeholder management skills
- Customer-first mindset with strong organizational discipline
- Experience in SaaS, GovTech, or public safety environments preferred
Benefits
- Accommodations are available upon request throughout all stages of the recruitment process