Interact frequently with attorneys, legal professionals, and power users to generate clear customer requirements.
Anticipate customer needs, especially around legal drafting workflows, and translate them into prioritized product opportunities.
Understand how Create+ impacts customer satisfaction across drafting, review, and delivery workflows.
Monitor legal industry trends, drafting practices, and evolving expectations around AI‑assisted writing.
Aim to exceed customer expectations while balancing product viability and long‑term strategic goals.
Gather insights from multiple sources—including user research, usage analytics, feedback channels, and market data—to guide product decisions.
Make trade‑off decisions across competing priorities while maintaining alignment with Create+ strategy.
Formulate and evaluate hypotheses using quantitative methods, including A/B testing of drafting and workflow features.
Identify opportunities for product improvement through deep analysis of usage, adoption, and customer behavior.
Independently manage day‑to‑day product issues and propose data‑informed solutions.
Support go‑to‑market planning by clearly communicating customer needs and delivery timelines.
Collaborate with Marketing, Sales, and Customer Success on launch plans and messaging for AI‑enabled drafting features.
Provide product expertise for customer questions about function, pricing, packaging, and value.
Solve customer needs through features that improve drafting efficiency, document quality, and workflow continuity.
Requirements
A Bachelor’s or Master’s degree in a technical discipline (e.g., Computer Science, Engineering, Data Science) or a degree in a legal discipline (e.g., JD, LLB, LLM) combined with demonstrated technical competency.
Prior experience with AI/LLM‑driven products, legal technology platforms, or data‑driven tooling.
Technical fluency is essential regardless of academic background.
4–6 years of Product Management experience.
Full ownership of a product area or multiple features.
Shipped enhancements that improved customer satisfaction or business outcomes.
Demonstrated strong product development knowledge, including business cases, product plans, and customer‑driven design.