Sales Enablement Associate

Role Overview

• The Sales Enablement Associate is responsible for coaching, developing and supporting sales reps and Managers, responsible for retaining customers and new business growth.
• This role facilitates engaging sales skills workshops, leads new hire onboarding programs, and provides ongoing training on sales processes, methodologies, and tools.
• Track learner participation and feedback to improve delivery effectiveness
• Act as a feedback loop between the field and the broader enablement team
• Collaborate with Instructional Designers and Enablement Specialists to optimize training materials and delivery methods
• Support localization or tailoring of training content based on team needs
• Facilitate in-person and virtual sales training sessions for new hire onboarding, ongoing skills development, change launches, and tools training
• Provide real-time support for sellers navigating new tools, processes, or messaging
• Collaborate with delivery leadership teams to ensure consistent execution of delivery standards defined within the L&LD standard operating procedures
• Offer guidance and constructive feedback during Train – the -Trainer events to team members, fellow Learning & Leadership Development trainers and Area Sales Trainers ensuring they understand and effectively deliver the program as designed.
• Create a safe and inclusive learning environment to ensure a positive learning experience for all

Requirements

• Bachelor's Degree (accredited) Preferred or High School Diploma or GED (accredited) and four (4) years of relevant work experience
• 2 years of supervisory experience either as a supervisor or in a delegated team lead role required
• 3 years delivering sales training to adult learners in a variety of learning methods in a call center and field-based sales environment required.
• Takes initiative to lead teams and seek continuous improvements
• Willing to give and receive feedback in productive, objective manner
• Exhibits a comfort level with speaking to senior level managers
• Can remain discreet and handle sensitive, confidential personnel matters
• Embraces and models WMs Commitments and Values
• Can carry out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include planning, assigning, and directing work; appraising performance; addressing complaints and resolving problems.
• Must show flexibility to react to change productively and be willing to handle other essential tasks as assigned by program and leadership.
• Excellent oral and written communication skills.
• Excellent delivery platform skills
• Must be computer literate with working knowledge of Microsoft Windows (Word, Excel, PowerPoint, Teams).
• Observation, coaching and feedback skills
• Influencing and persuasion skills
• Leadership and team building skills
• Adaptability
• Conflict management skills
• Analytical skills
• Critical thinking and problem-solving skills
• Planning, organization, and time management skills
• Program execution skills with a focus on the business need and return on investment
• Enthusiasm for developing people
• Lifelong learning
• Ability to travel 30-40%

Tech Stack

• React

Benefits

• Competitive compensation and bonus plan with benefits, including medical, dental, vision and RRSP match
• Paid vacation, holidays and personal days
• Opportunities for growth and leadership development
• A culture that values innovation, collaboration and inclusivity