Engage with customers to gather, analyze, and translate business requirements into actionable Salesforce solutions
Deliver org health assessments by reviewing challenges, analyzing performance and customizations
Deliver advanced security assessments for customers, identifying risks across key domains
Collaborate with architects, developers, and stakeholders to design scalable, secure, and high-performing solutions
Lead interactive demos, proof-of-concepts, and collaborative solution-building sessions
Build and co-develop solution components with customers to ensure faster return on value
Deliver expert coaching sessions that provide prescriptive recommendations, best practices, and technical guidance tailored to customer needs
Provide product education, technical advice, and adoption guidance to ensure customers achieve their business outcomes
Act as a Subject Matter Expert (SME) for Salescloud
Partner with Guide Leadership to design and deliver training programs that build team skills and maturity
Generate positive feedback from customers, internal teams, and leadership

Minimum 5 years of development experience in the Salesforce ecosystem
Relevant Salesforce certifications including: Required
Salesforce Certified Platform Developer2
Hands-on expertise in sales Cloud capabilities such as Sales Cloud Digital Engagement, Sales Cloud Voice
Experience in developing custom solutions in Salesforce Lightning using LWC and Apex
Proficient in front-end technologies like HTML, JavaScript, and CSS
Familiar with data integration tools, integrating Salesforce with various business systems
Strong knowledge of SQL, SOQL, Java, JavaScript, SLDS, and custom CSS
Familiarity with platform authentication patterns (SAML, SSO, OAuth)
Experience with platform security capabilities (TLS, SSL)
Experience in building scalable solutions using Visualforce, Apex, Web Services, and APIs
Expertise in Salesforce Flows, Process Builder and advanced declarative automation tools
Experience handling large data volumes, data migration (Data Loader, ETL tools), and performance optimization in Salesforce
Ability to collaborate with architects, developers, admins, and business stakeholders

Senior Success Guide – Sales Cloud

Key skills