Inside Sales Representative

Role Overview

• Managing the overall account relationship by providing strategic service and support to the assigned customer base
• Maximize margins, gain market share, and drive value-added solution selling
• Working with internal and external resources, providing customer service, often facilitating the work of others in quoting, fulfilling demand, ensuring on-time delivery of orders, providing engineering support, and troubleshooting other customer problems
• Functioning as a key liaison between suppliers and customers to build and establish long-term business partnerships for Arrow
• Responsible for Sales Excellence through developing and managing customer strategy in assigned account territory
• Sell and drive Solutions Selling within the approved account level strategy
• Requires knowledge of the competitive landscape in the market and the ability to make sales decisions based on that information
• Responsible for ongoing Sales Support activities for the order-to-invoice process
• Owns the customer interface for backend Quality processes: corrective actions and field Quality Reports
• Owns and Maintains Perfect Order Index (POI) and Inventory integrity to minimize write-offs/billbacks
• Owns the customer interface for important Credit and Financial Information and coordinates all available resources and support functions
• As the owner of the overall customer Quote to Order sales objectives, set strategy for the quote process, coordinate resources and processing of customer quotations (Quote Center, Quote Cover Sheet, PM Views, Management, FSR, Suppliers, Value Add, and SSG), validate EOL and item class change (NCNR), negotiate pricing and Quote mark up (owns strategy and application) and notify the customer of all/any price increases

Requirements

• 5 years' experience in electronics distribution
• experience in passive electronics (IP&E) component sales strongly preferred
• Systems savvy, ability to adapt quickly
• Proficiency in MS Office Suite, advanced Excel skills (VLOOKUP, Macros, etc.) a plus
• Ability to build influential relationships
• The ability to work collaboratively with internal and external resources to generate results
• Strong communication, negotiating, and organization skills
• Strong customer service and sales skills

Benefits

• Medical, Dental, Vision Insurance
• 401k, With Matching Contributions
• Short-Term/Long-Term Disability Insurance
• Health Savings Account (HSA)/Health Reimbursement Account (HRA) Options
• Paid Time Off (including sick, holiday, vacation, etc.)
• Tuition Reimbursement
• Growth Opportunities