Key skills
CAILeadershipNegotiationCustomer SuccessAccount ManagementSales
About this role
Role Overview
- Own and grow assigned enterprise accounts with clear revenue and margin targets
- Ensure successful delivery outcomes and high customer satisfaction
- Identify expansion opportunities aligned to client business priorities
- Drive structured account planning, pipeline development, and forecasting
- Partner with delivery leadership to ensure performance, quality, and retention
- Improve Net Revenue Retention (NRR) and long-term account value
Requirements
- 8+ years in enterprise sales, account management, or customer success within IT services, AI, data, or digital transformation
- Proven experience managing a $10M+ account portfolio
- Demonstrated 20–50% YoY growth in existing accounts via upsell and cross-sell
- Strong background in both delivery oversight and commercial expansion
- Experience managing executive stakeholders (VP/SVP/C-level)
- Strong contract negotiation, SOW structuring, and revenue forecasting skills
- Ability to build multi-threaded relationships across business and technical teams
Benefits
- Health insurance
- Retirement plans
- Paid time off