Responsible for end-to-end enablement operations supporting the Field Sales Organization within J&J MedTech Electrophysiology/Structural Heart/Neurovascular business units.
Act as the main administrator and expert for Health Care Industry Representative (HCIR) vendor credentialing, ensuring all requirements are met for continuous access.
Oversee onboarding, offboarding, and annual re-credentialing for field sales, managing training and documentation assignments.
Monitor and implement new or updated credentialing requirements, assessing relevance and coordinating compliance.
Communicate with medical facilities, vendors, and partners to clarify requirements, resolve issues, and ensure timely completion.
Safeguard associate data privacy and manage escalation procedures for exceptions or sensitive cases.
Collaborate with internal teams to support credentialing governance, review documents, and mitigate risks.
Manage day-to-day Fleet and SAFE Fleet operations supporting field sales and service teams.
Manage and provide timely responses to Fleet/SAFE Fleet mailbox inquiries from field sales, service, and internal partners.
Manage and execute vehicle replacement activities for qualified Fleet drivers in accordance with established policies and processes.
Support safety programs and initiatives aligned with SAFE Fleet standards and business priorities.
Manage the J&J Mobility program full lifecycle, including mobile devices and mobile service support for the Field Sales Organization.
Calculate, analyze, and deliver CPMM and related operational metrics to MedTech Electrophysiology & addl. business units.
Produce and deliver SAFE Fleet Ambassador scorecards and other recurring reports, adapting requirements based on insights and unmet needs.
Lead training planning, Learning Management Systems, and onboarding support for Vendor Credentialing, Fleet/SAFE Fleet, and Mobility responsibilities.
Requirements
Bachelor’s degree and a minimum of four (4) years of professional experience OR Associate’s degree and a minimum of six (6) years of professional experience.
Experience supporting operational programs for a field-based organization (e.g., vendor credentialing, fleet, safety, mobility, commercial operations, or field enablement
Strong analytical skills, including experience producing metrics, dashboards, scorecards, and recurring performance reports.
Advanced Microsoft Excel skills (pivot tables, lookups, complex formulas).
Strong written and verbal communication skills, with the ability to translate complex requirements into clear guidance for field teams.
Ability to manage multiple priorities independently with strong attention to detail and time management.
Demonstrated sound judgment and discretion when handling sensitive information and navigating complex, cross functional issues.
Experience with Vendor Credentialing / HCIR programs supporting a field sales organization.
Experience with Fleet and/or SAFE Fleet and/or mobility programs.
Familiarity with credentialing platforms and industry-standard credentialing requirements.
Experience developing training or enablement materials for field organizations.
Benefits
medical, dental, vision, life insurance, short
and long-term disability, business accident insurance, group legal insurance
eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k))
time off benefits: Vacation – up to 120 hours per calendar year Sick time
up to 40 hours per calendar year; for employees who reside in the State of Washington – up to 56 hours per calendar year Holiday pay, including Floating Holidays – up to 13 days per calendar year of Work, Personal and Family Time
up to 40 hours per calendar year
annual performance bonus in accordance with the terms of the applicable plan.