Manager, Social Intelligence

Role Overview

• Partner with the Director of Social Intelligence and other Managers to develop and execute Pfizer's social listening strategy, enabling always-on listening capabilities that deliver impactful insights and understanding of social sentiment, behavior and opinions to commercial business teams.
• Leverage social listening tools and platforms to continuously track and analyze online conversations, spot emerging trends in real-time, and connect insights back to business impact.
• Bring innovative approaches to social intelligence, especially by building and/or leveraging AI-driven solutions that drive insights not previously attainable, drive efficiencies of scale or save time spent on lower-value tasks
• Exhibit expert proficiency with leading social listening tools such as Meltwater, All Ears Converseon and AI agents to derive data-driven decisions.
• Perform in-depth analysis and easily synthesize large volumes of social data into clear, actionable reports and recommendations.
• Influence the strategic direction of integrated media campaigns by translating social listening insights into bold, innovative ideas that challenge status quo.
• Work comfortably with ambiguity to tackle unique and complex social analytics projects aimed at advancing Pfizer’s listening practice.
• Act independently to identify opportunities for improvement and spearhead self-initiated projects applying hands-on expertise in social listening and analytics.
• Develop and maintain social listening dashboards, leveraging capabilities to visualize data and trends for stakeholders.
• Make recommendations for real-time response as well as long-term optimization of marketing, communications, crisis response, and reputation management based on social data signals.
• Promote adoption of social listening best practices for data-informed decision making across Pfizer’s commercial business.
• Contribute thought leadership perspective on connecting ever-evolving consumer trends with business impact.

Requirements

• Applicant must have a bachelor's degree with at least 4 years of experience; OR a master's degree with at least 2 years of experience; OR a PhD with 0+ years of experience; OR an associate's degree with 8 years of experience; OR a high school diploma (or equivalent) and 10 years of relevant experience.
• 5+ years of hands-on professional experience in a media, marketing, or strategic communications role within a large, complex matrix organization.
• Previous firsthand social listening experience gained from the brand, agency, or media perspective utilizing industry-leading tools such as Meltwater, Brandwatch, Talkwalker or similar
• Proficiency with AI tools such as Copilot, ChatGPT or Claude
• Strong project leadership and administrative skills.
• Exhibits a growth-oriented mindset and the capability to actively help build and scale new organizational capabilities.
• Expertise in using social analytics platforms and tools.
• Exceptional interpersonal skills and ability to operate in a matrix environment​.
• Ability to operate with both urgency and precision in execution.
• Strategic and creative thinker with superior problem-solving skills.
• Self-motivated self-starter with proven capacity to take ownership and work independently.
• Analytical ability required to derive impactful insights from extremely complex data.
• Specialized skills in visualizing data patterns and tailoring reports for diverse executive stakeholders.
• Savvy organizational influencer able to drive adoption of social insights across a decentralized organization.
• Values-based leadership presence that authentically models courage, excellence, equity and joy.
• Maturity and professional discretion required to handle confidential information.

Benefits

• 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution
• Paid vacation
• Holiday and personal days
• Paid caregiver/parental and medical leave
• Health benefits to include medical, prescription drug, dental and vision coverage