Managing and resolving high volumes of accounts for services provided by Essentia Health
Acts as the primary contact or liaison for patients to discuss outstanding statements and resolve inquiries
Provides efficient and accurate support for insurance, coding, registration, financial assistance and other billing related issues
Performs routine account analysis to evaluate, develop and implement action plans with patients to resolve financial responsibilities
Follow-up with delinquent accounts and payment plans
Collection of patient accounts
Handle incoming patient mail and respond to inquiries via written communication

2 years of experience in Call Center
Collections
Billing and/or Health Care
Exceptional customer service skills
Experience with handling cash payments
Knowledge of utilizing office equipment such as computers, software applications, printer, FAX, copier, and billing programs.

Patient Financial Services Representative I

Key skills