Patient Financial Services Representative

Role Overview

• Respond promptly and professionally to patient inquiries regarding billing statements, insurance coverage, and payment options.
• Verify patient insurance information and eligibility to ensure accurate billing and minimize claim denials.
• Assist patients in setting up payment plans and provide guidance on financial assistance programs when applicable.
• Collaborate with internal departments such as billing, coding, and insurance to resolve account discrepancies and expedite claim processing.
• Maintain detailed and accurate records of patient interactions, payments, and account adjustments in compliance with healthcare regulations.

Requirements

• High school diploma or equivalent required; associate degree or higher preferred.
• Experience in a healthcare or financial services environment, particularly in patient billing or customer service.
• Strong knowledge of medical billing processes, insurance terminology, and healthcare regulations.
• Proficiency with electronic health record (EHR) systems and billing software.
• Excellent communication and interpersonal skills to effectively interact with patients and healthcare staff.
• Certification in medical billing or coding (e.g., Certified Professional Biller or Certified Coding Specialist).
• Experience working with multiple insurance providers and familiarity with Medicare and Medicaid billing.
• Bilingual abilities to assist a diverse patient population.
• Advanced proficiency in data entry and financial reporting tools.
• Demonstrated ability to handle sensitive information with confidentiality and professionalism.

Benefits

• Medical Coverage – Three new BCBSAL medical plans with better rates, improved co-pays, and enhanced prescription benefits.
• Expanded Coverage – Options for domestic partners and a wider network of in-network providers.
• Mental Health Support – Improved access to services and a new Employee Assistance Program (EAP) featuring digital wellness tools like Cognitive Behavioral Therapy (CBT) modules and wellness coaching.
• Voluntary Coverages – Pet insurance, home and auto insurance, family legal services, and more.
• Student Loan Repayment – Available for nurses and therapists.
• Retirement Benefits – 401(k) plan through Voya to help employees plan for the future.
• Generous PTO – A robust paid time off policy to support work-life balance.
• Voluntary Benefits for Part-Time Employees – Dental, vision, life, accident insurance, and telehealth options for those working 20 hours or more per week.