Patient Financial Services Representative – Neurology

Role Overview

• Coordinates a smooth patient flow process by answering phones, scheduling patient appointments, providing registration of patient and insurance information, obtaining required signatures following established processes, procedures and standards
• Verifies insurance coverage, validates referrals and authorizations, collects patient liability and provides financial guidance to patients to maximize medical services reimbursement efforts
• Accurately posts patients at the point of service and releases information in accordance with organizational and compliance policies and guidelines
• Performs registration/check-in processes, including but not limited to performing data entry activities, providing patients with appropriate information and intake forms
• Verifies insurance eligibility benefits for services rendered with the payors and documents appropriately
• Assists in obtaining or validating pre-certification, referrals, and authorizations
• Calculates and collects patient liability according to verification of insurance benefits
• Enters payments/charges for services rendered and performs daily payment/charge reconciliation
• Schedules office visits and procedures within the medical practice(s) and external practices as necessary
• Demonstrates proactive interpersonal communications skills while dealing with patient concerns through telephone calls, emails and in-person conversations
• Assists in responding to requests for patient medical records according to company policies and procedures, and state and federal laws
• Provides a variety of patient services to assist in patient flow including escorting patients, taking vitals and patient history, assisting in patient treatment, distributing mail and fax information, ordering supplies.
• Works independently under regular supervision and follows structured work routines.

Requirements

• High school diploma/GED or equivalent working knowledge
• Knowledge of patient financial services, financial, collecting services or insurance industry experience processes normally acquired over one or more years of work experience
• Ability to manage multiple tasks simultaneously with minimal supervision
• Strong interpersonal, oral, and written communication skills to effectively interact with a wide range of audiences
• Strong knowledge in the use of common office software, word processing, spreadsheet, and database software are required.

Benefits

• Competitive wages
• Paid orientation
• Flexible Schedules (select positions)
• Fewer Shifts Cancelled
• Weekly pay
• 403(b) Pre-tax retirement
• Employee Assistance Program
• Employee wellness program
• Discount Entertainment tickets
• Restaurant/Shopping discounts
• Auto Purchase Plan